Effective as of 11 May 2020.
Aeson Holdings Pty Ltd trading as AESON POWER Pty Ltd, 18/40 Ricketts Rd, Mt Waverley, VIC, 3149, ABN 94 631 781 121.
ABOUT THIS POLICY
PURPOSE AND SCOPE
clearly communicate the Personal Information handling practices of AESON POWER trading in Australia, namely under AESON HOLDINGS Pty Ltd (hereinafter referred to as AESON POWER)
give individuals a better and more complete understanding of the sort of Personal Information that AESON POWER holds, and the way we handle and safeguard that information
let individuals know how they may access and correct Personal Information held about them.
OUR PERSONAL INFORMATION HANDLING PRACTICES
Our privacy obligations
‘Personal Information’ has the same meaning as defined in the Privacy Act 1998 (Cth).
‘Privacy Laws’ means the Privacy Act 1988 (Cth) and Privacy Act 1993, as updated or amended from time to time.
Third Party Websites
AESON POWER may collect, use, disclose and/or process your Personal Information for one or more of the following purposes:
(a) administering, facilitating, processing and/or dealing in any matters relating to your use or access of the Site. Without limiting the generality of the foregoing, if you:
(i) gain access to or sign in to the Site, using your login credentials of a Social Networking Site, or (ii) use any features of a Social Networking Site such as its widgets, plug-ins and browser push notifications, made available to you on our Site, it may result in information or your Personal Information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. (“Social Networking Site” refers to an online or digital platform owned or operated by a third party, that is used by people to build social networks or social relations, or to interact, with other people, such as but not limited to Facebook, Instagram, Twitter). By your proceeding pursuant to (i) or (ii) above, you consent to such collection, use or disclosure of your Personal Information;
(b) monitoring, processing and/or tracking your use of the Site in order to provide you with a seamless experience, facilitating or administering your use of the Site, and/or to assist us in improving your experience in using the Site;
(c) assessing and processing your request for the purchase of and/or subscription to our products and/or services;
(d) registering you as a customer of AESON POWER and/or to deal with, process and/or administer the account that you may open with us, including to facilitate your transactions or activities on the Site, or your transactions or activities with us;
(e) administering, facilitating, processing and/or dealing with your relationship with us, any transactions or activities carried out by you on the Site or at our retail stores. This includes processing your application, orders and payment transactions; implementing transactions and the supply of products and/or services to you that you have requested. Without limiting the generality of the foregoing, should you make a purchase to be delivered to a third party recipient, you consent to us disclosing Personal Information that identifies you, to the said third party recipient (such as but not limited to your name). Further, you acknowledge and agree that delivery of your purchase could involve disclosure of certain Personal Information about you to bring about delivery of the same such as your name and contact details, which may be disclosed on the cover of the parcel, on an envelope or a delivery related document, as the case may be, which could be seen by third parties who view such parcel, envelope or said document;
(f) carrying out your instructions or responding to any enquiry given by (or purported to be given by) you or on your behalf including responding to your customer service enquiries and complaints; or responding to or dealing with your interactions with us;
(g) contacting you or communicating with you via email and/or postal mail for the purposes of administering and/or managing your use of the Site, your relationship with us or any transactions made by you with us. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain Personal Information about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;
(h) providing services to you as our account holder, as our customer, as a member of our loyalty program(s) or when requested by you; dealing with or administering your participation in contests, gamification, social events organised by us;
(i) sharing or disclosing (at our discretion) your suggestions, comments, feedback or content (including audio, video etc.) (collectively “Feedback”) that you provide through Social Networking Sites, to the Site or to us (including at the retail stores), with other users of the Site or with the public, for publicity and/or promotion purposes with a view to marketing or showcasing the business of AESON POWER, and/or to acquiring customers, and/or for the purpose of providing the public with your Feedback which may be useful for the public’s purchasing decision or for the public’s information or otherwise. This includes us disclosing your name together with your Feedback. Without limiting the generality of the foregoing, in the above regard, your Feedback and name may/will be published or shared by us on public media platforms such as the Internet and/or incorporated as part of AESON POWER’s marketing collaterals/materials or corporate video to be disclosed to the public, and you hereby consent to the same. Do not provide us with Feedback if you do not wish for such Feedback to be disclosed to the public. If you wish to give us your Feedback without it being disclosed to the public, please separately email our Customer Department at firstname.lastname@example.org and head the subject of your email with the word “Confidential”;
(j) carrying out due diligence or other screening activities (including background checks) in accordance with legal or regulatory obligations applicable to us or our affiliates/associated companies, the requirements or guidelines of governmental authorities which we determine are applicable to us or our affiliates/associated companies, and/or our risk management procedures that may be required by law or that may have been put in place by us or our affiliates/associated companies;
(k) to prevent or investigate any fraud, unlawful activity or omission or misconduct, whether or not there is any suspicion of the aforementioned; dealing with and/or investigating complaints;
(l) complying with or as required by any applicable law, court order, order of a regulatory body, governmental or regulatory requirements of any jurisdiction applicable to us or our affiliates/associated companies, including meeting the requirements to make disclosure under the requirements of any law binding on us or our affiliates/associated companies, and/or for the purposes of any guidelines issued by regulatory or other authorities, with which we or our affiliates/associated companies are expected to comply;
(m) conducting research (including customer research), surveys, market surveys, analysis and/or development activities (including but not limited to data analytics, surveys and/or profiling) to improve our services and facilities, or to improve our understanding of your interests, concerns and preferences, in order to enhance any continued interaction between yourself and us connected or in relation to the Site, or improve any of our products or services. You consent to receiving surveys or requests for a face to face interview survey, by way of email or postal mail;
(n) storing, hosting, backing up (whether for disaster recovery or otherwise) of your Personal Information within Australia;
(o) facilitating, dealing with and/or administering external audit(s) or internal audit(s) of the business of AESON POWER or that of its affiliates/related corporations;
(p) for marketing purpose and in this regard, we would be providing you with marketing, advertising and promotional information, materials and/or documents relating to products, contests, services and/or events (including those of third party organisations whom AESON POWER may collaborate with) that AESON POWER (including its affiliates/related corporations) or such third party organisations may be selling, marketing, offering, organising, involved in or promoting, whether such products, services and/or events exist now or are created in the future. You consent to receive such marketing, advertising and promotional information, materials and/or documents by way of postal mail, electronic transmission to your email address(es), push notifications, and/or through other modes of communication, in compliance with Australian laws. You may opt out of this or withdraw from this at any time by sending an email to our Data Protection Officer.
We do not and do not intend to, transact through the Site directly with anyone we know to be under the age of 18. If you are under the age of 18, you should use the Site only with the involvement of a parent or guardian and should not submit any Personal Information to us. By providing any Personal Information to us, you declare that you are over the age of 18.
From time to time, we may send advertising or marketing information to our existing customers. However, we respect the wishes of our customers who do not wish to receive such material from us in the future and have implemented a simple ‘opt-out’ procedure that can be activated within the promotional email.
We take steps to ensure that the Personal Information we collect is accurate, up to date and complete. These steps include maintaining and updating Personal Information when we are advised by individuals that their Personal Information has changed, and at other times as necessary. We encourage you to contact us using the contact details below if your records need to be updated.
We take steps to protect the Personal Information we have under our control against loss, unauthorised access, modification or disclosure, and against other misuse. These steps include staff education, password protection, authorisation management for access to electronic information, securing paper documents in locked cabinets and physical access restrictions.
When no longer required, Personal Information is destroyed in a secure manner.
Access and correction
Individuals can request access to Personal Information we hold about them by contacting us using the contact details in the “How to contact us“ section.
Should any data be incorrect in spite of our efforts for accuracy, we will correct that information at your request.
How to contact us
Individuals can obtain further information in relation to this
18/40 Ricketts Road
Mount Waverley 3149
(No commercial emails please)
Phone: +61 3 9108 7727
Making a privacy complaint
All privacy complaints are managed by the Privacy Officer.
Any privacy complaint should be made in writing to the Privacy Officer using the contact details above and should include the following:
Sufficient contact details to enable us to identify the complainant.
Clear and succinct details about the nature of the complaint such as what happened, when they became aware of it and who was involved.
Which Australian Privacy Principle they believe has been breached (if known)
Outline of the impact the event has had on them.
Details of what they would like to see happen to resolve their complaint.